LCCA, in partnership with its validating body, is committed to the continuous enhancement of the quality of the student experience and learning opportunities, adopting a rigorous and robust approach to ensuring the academic standards of the awards available.

All courses at LCCA are awarded by the University for the Creative Arts (UCA). All LCCA students are registered with UCA at enrolment and are subject to the rules, regulations and processes of the University

LCCA work with colleagues at UCA to ensure that courses meet the requirements, policies and processes are in place and that the student experience is a positive one. Please refer to the UCA website for further details on their processes related to quality. 

LCCA also works to ensure that courses, policies, and procedures are in line with the Quality Assurance Agencies Quality Code for Higher Education.

NB: This page is currently still under construction and more information, policies and procedures will be added once approved by relevant LCCA committees.

LCCA Quality Policies & Procedures

The below policies apply to students at all levels and are in line with UCA requirements.

Procedures

Quality Team & Contact

The Quality Team is made up of three members of staff:

• Katy McGowan – Head of Quality
• Melania Lingurar - Quality Assurance Officer
• Leah Devlin - Quality Assurance Manager
• Oliver Williamson - Quality Assurance Officer
• Natalie Annan - Quality Assurance Officer 

The Team is responsible for the management and implementation of the following:

• course validation and annual monitoring
• assessment-related processes such as mitigating circumstances and academic misconduct
• student complaints
• student appeals and academic misconduct
• LCCA’s governance structures
• student engagement activities such as surveys and Boards of Study
• supporting learning and teaching processes
• internal and external audits
• staff development activity

The LCCA Quality Team can be contacted in relation to any of the policies or procedures outlined above. Please send your queries to quality@lcca.org.uk.

For complaints related queries please contact complaints@lcca.org.uk